Returns and Refunds

 We understand not everybody has access to a printer - If you're unable to print the returns form, please handwrite a note detailing your order number and the action you would like taken (refund/exchange/replacement) - Please just ensure you ship it to the returns address, that is located at the bottom of the returns form.

At CycleStore, we want your returns process to be as easy as possible.

We are happy to offer a 12 month returns policy valid from the day of delivery!

We are aware that people will buy a bargain, out of season product, and not use it for a few months, or buy a gift for somebody, that doesn't get opened for a month or two.

So if you buy a bargain light-set, or a thermal jersey in the summer months and don't get it out of the drawer until mid-winter, you may find you want something different, so, just return it to us for a full refund. All we ask is that the products are sent back to us, in the original packaging and the goods are in the same unused condition as when you received them.

If you're not completely satisfied with an item, you may return it to us and as long as the item hasn’t been fitted or used, we are happy to receive it back for a refund.

Returns Form

Terms & Conditions

• Each returned item should be in its original packaging with the manufacturers labels attached.
• If a product is received in a display box, the box must not be tampered with in any way - please do not sellotape, write or stick anything to the box, as the box makes up a part of the product. If the box is tampered with or damaged we will not be able to issue a full refund, as the product will no longer be deemed as new or re-saleable. Please ensure when returning these kinds of items, you do not use the products display box as packaging for shipping.
• When returning shoes and helmets, please do not use the shoe/helmet box as a postage box. The shoe/helmet box makes up part of the product and if damaged, written on, or tampered with, we cannot refund or exchange. Shoe/helmet boxes must be complete and unmarked.
• Sunglasses and lenses must arrive back to us in as new condition (including all packaging), glasses or lenses received with fingerprints or grease marks etc may be subject to a cleaning fee. Any glasses or lenses received back unboxed, or with scratches or any signs of use, will not accepted.
• When returning clothing, all zips must be closed and where relevant, the original hygiene slips must be in place.
• Clothing and gloves returned for warranty must be laundered.
  

We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.

It can take up to 7 working days for us to receive your return, depending on which postal service you use. However, once we receive your goods, we will inspect and process them within 72 hours. Refunds will automatically be issued to the same payment method used to purchase the goods within 1 - 2 working days after we received the items. As soon as your return has been processed by our team we will email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch by emailing sales@cyclestore.co.uk.

The customer will cover the cost of the return postage unless, the item is being returned is as a result of our error, (damaged, delivered defective, wrong item sent etc), in which case we will refund Royal Mail First Class or Standard Parcel postage costs within 1 - 2 working days after we received the items back.

We cannot refund return postage costs if an item doesn’t fit.
Size guides are provided by manufacturers as rough guides to assist the purchase, the guides cover all of their garments and not specific ranges, so are not always accurate to the product you are buying as different ranges often fit differently. It’s always worth reading reviews prior to ordering to give a better idea of how the garment fits to the body.

If you are returning a bike to us for any reason please contact us first at sales@cyclestore.co.uk. You will need to package the bike as it was received in the original box and you must arrange a courier at your own expense to deliver the item to our warehouse. You will be liable for the condition of the bike on the return journey. Please contact sales@cyclestore.co.uk for any further queries.

Returns Form

Frequently Asked Questions